Frequently Asked Questions

Can we deliver faster than our approximated lead times?

It is sometimes possible to deliver faster - Do please ask and we will do our best to check with our busy workshops for an honest answer, as each trolley is normally made to order in your configuration choice, typical lead times are usually around 3 to 4 weeks. However, if all parts are ready to assemble this can sometimes be reduced to several working days, and our advisor will quote a price that includes express pallet delivery.

Can our medical trolleys and carts be cleaned easily?

Yes – Trolleys can be easily cleaned. Each product sold includes instructions on the best method to clean materials used in our products.

Can the trays and baskets be moved between trolleys?

Trays and baskets can be swapped round between trolleys as long as they are from the same named model range. Our team of advisors will happily check for you, before a purchase is made.

Can I order extra trays or accessories?

Yes, we normally show accessories below the main product specification page on our website, if the product you want is not listed on please email us on or call our sales advisor.

What are your delivery charges?

Delivery prices are shown after you start adding items to our online “shopping basket” and are based upon shipment to the majority of UK mainland postcodes. These costs exclude shipments to Channel, Scottish Highlands & Isles and Isle of Man. Please call us if you have a request for export shipments by Sea or Air and our team will prepare a separate quote that includes additional protective packaging.

*** If you are buying a large quantity we will undoubtedly be able to offer your company better pricing – this may include Free Shipping depending upon destination.

Is VAT included?

All prices on will show VAT, which is added at the checkout. If you are a UK charity some medical products may be VAT exempt – you will need to send proof.

Are your products guaranteed?

Buy any FPD Medical Trolley product safe in the knowledge there is a manufacture guarantee covering any defects in materials or workmanship. Our individual item specification page provides warranty information, depending on the model selected.

What is your privacy policy?

We value you as an FPD Group Medical Trolley customer and will not pass your details onto any third parties. We may contact you from time to time with special offers, but if you would rather not receive these please let us know when ordering.

Do you sell your other medical storage products on this site?

We concentrate on showing our mobile storage products, this site is for FPD Group Medical Trolley range only. If you are interested in finding out more about our other medical storage and equipment range, please visit our corporate site at

Do you accept payment by debit and credit card?

YES! We use Pay360 by Capita to process your payments securely online, but you may prefer to call us directly or use a Bacs method. Each shopping basket created by you has the option to be printed as Pro-Forma Invoice or Quotation.

Any other questions?

Please feel free to call us on 01392 927 567 or send us an email at